Customer Care Representative (Hybrid - Phoenix, AZ)

Farmers Insurance
Scottsdale, AZ
Job Description
At Farmers, we're not just known for our unforgettable jingle – we're a team with a passion for purpose and making a real difference in people's lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team.

Requirements

  • Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
  • Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
  • Access account information and communicate while working in multiple systems
  • Escalate unresolved issues requiring advanced support for further resolution
  • Build knowledge and acumen through self-directed learning

Benefits

  • 401(k)
  • Medical
  • Dental
  • Vision
  • Health Savings and Flexible Spending Accounts
  • Life Insurance
  • Paid Time Off
  • Paid Parental Leave
  • Tuition Assistance
]]>