Customer Care Representative I

Percepta
Melbourne, FL
Category Customer Service
Job Description
As a Customer Care Representative I, you'll be part of creating and delivering amazing customer experiences while enjoying a unique culture at Percepta. You'll be the initial contact for dealership personnel and vehicle owners, providing accurate and timely responses to customer inquiries.

Requirements

  • Perform all Customer Care responsibilities with consistent reliability.
  • Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information.
  • High school diploma required. College degree preferred or equivalent work experience required.
  • 1 – 2 years of customer service experience required; does not need to be in a call center position.
  • Computer skills: experience working with multiple programs, ability to type.
  • Excellent customer service ability.
  • Ability to maneuver through various systems to provide the dealer with accurate information.
  • Displays professionalism and a positive attitude.
  • Ability to effectively communicate with customers, managers, and co-workers.
  • Strong written and oral communication.
  • Time management and organizational skills.
  • Willingness to take on new assignments.
  • Reliability.
  • Ability to multitask.

Benefits

  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k)
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Employee Rewards Program (Perci Perks)
  • Training and Development Programs (Percepta College)
]]>