Customer Care Representative II

As a Customer Care Representative II, you'll be part of creating and delivering amazing customer experiences while enjoying a unique culture. You'll work under the direct supervision of the Team Leader and be responsible for providing timely and professional service in response to customer inquiries.

What You Will Do

You'll learn and execute the complete call handling process, meet expected customer service levels, support business performance goals, and answer regular customer inquiries and concerns via telephone.

Why It Might Be a Fit

You'll have the opportunity to work in a fast-paced, changing environment, and be part of a team that values diversity and inclusivity. You'll also have access to training and development programs, employee rewards, and a range of benefits.

Requirements

• High School Diploma or equivalent
• 6 months Customer Service experience required
• Previous experience supporting customers through phone preferred
• Experience or interest in working with technology is preferred
• Experience with customer contact systems
• Adaptability and flexibility to work within different channels within the program as needed
• Solid computer skills, internet savvy, and experience using CRM software
• Ability to type and speak at the same time
• Strong problem solving, troubleshooting experience, resolving technical problems from start to finish
• Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization
• Experience working in the automotive or wireless telecommunications industry is an asset
• Strong customer service skills
• Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology
• Ability to advise and educate customers in a way they can understand - possess patience to work through technical issues with non-technical customers
• Ability to learn quickly and eagerness to learn new techniques and skills
• Highly organized, detail oriented, and able to thrive in a fast paced, changing environment
• Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and works well with minimal supervision

Benefits

• Starting hourly rate of 15.00
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs
• Employee Rewards Program