Role OverviewAs a Customer Care Representative III, you'll be part of creating and delivering amazing customer experiences while enjoying a unique culture. You'll work under direct supervision and be responsible for providing timely and professional service to US retail customers and dealers.
What You Will Do
You'll learn and execute the complete call handling process, meet customer service levels, and answer regular customer inquiries and concerns via telephone.
Why It Might Be a Fit
You'll bring high school diploma or equivalent, 6 months' customer service experience, and adaptability to work within different channels. You'll also have strong problem-solving, communication, and technical skills.
Requirements
- High School Diploma or equivalent
- 6 months' Customer Service experience
- Previous experience supporting customers through phone
- Experience or interest in working with technology
- Experience with customer contact systems
- Adaptability and flexibility to work within different channels
- Solid computer skills, internet savvy, and experience using CRM software
- Ability to type and speak at the same time
- Strong problem solving, troubleshooting experience
- Exceptional oral and written communication skills
- Experience working in the automotive or wireless telecommunications industry
- Strong customer service skills
- Experience with and appreciation for electronic devices and computers
Benefits
- Starting hourly rate of 15.00
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k)
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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