Role OverviewThe Customer Care Representative III works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries and concerns by using available resources to US retail customers and dealers.
What You Will Do
The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.
Why It Might Be a Fit
The ideal candidate will have high school diploma or equivalent, 6 months' customer service experience, and experience supporting customers through phone. Adaptability, flexibility, and strong problem-solving skills are also required.
Requirements
- High School Diploma or equivalent
- 6 months' Customer Service experience required
- Previous experience supporting customers through phone preferred
- Experience or interest in working with technology is preferred
- Experience with customer contact systems
- Ability to type and speak at the same time
- Strong problem solving, troubleshooting experience, resolving technical problems from start to finish
- Exceptional oral and written communication skills
- Experience working in the automotive or wireless telecommunications industry is an asset
- Strong customer service skills
- Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology
- Ability to advise and educate customers in a way they can understand
- Highly organized, detail oriented, and able to thrive in a fast paced, changing environment
Benefits
- Starting hourly rate of 15.00
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k)
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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