Customer Care Representative

Fleet Farm
Appleton, WI
Category Sales
Job Description
The Customer Care Representative will provide information to customers, receive and process sales orders, and resolve complaints in a professional manner. The role will involve interacting with customers via phone, email, and social media, and working with store personnel to complete ecommerce orders and resolve customer issues.

Requirements

  • High school diploma or equivalent required
  • 2 years of previous work experience in customer service, sales, training, or member retention required
  • Ability to quickly learn program and product knowledge
  • Ability to work in a fast-paced environment and adapt to change
  • Effective communication and professional verbal and written communication skills in English
  • Ability to use critical thinking approach to issues and apply training and policies as needed
  • Ability to consistently follow training and established processes

Benefits

  • Equal Employment Opportunity Employer
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