Role OverviewJoin ASSA ABLOY Entrance Systems, a global manufacturer of automated door solutions, as a Customer Care Representative. The role involves supporting all aspects of the district service business, delivering exceptional service to internal and external stakeholders, and collaborating with Service Technicians to ensure seamless coordination of daily operations.
What You Will Do
Key responsibilities include answering incoming telephone calls, entering customer information, scheduling service calls, dispatching Technicians, providing quotes to customers, and maintaining monthly reports for key customers.
Why It Might Be a Fit
This role offers opportunities for growth and development, with a comprehensive benefits package, ongoing training, and recognition. The ideal candidate will have strong phone etiquette, excellent verbal communication skills, and the ability to work in a fast-paced environment.
Requirements
- Proficiency in Microsoft Excel
- Strong phone etiquette
- Excellent verbal communication skills
- Outgoing and personable
- Comfortable engaging with customers and team members
Benefits
- Competitive pay
- Robust health insurance options
- Retirement plans
- PTO
- Holidays
- Tuition reimbursement
- Service awards
- Flexible scheduling
- Short- and long-term disability insurance
- Life insurance
- Accidental insurance
- 401(k) with company matching
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