Role OverviewThe Customer Care Representative is a key position that provides first contact for customers regarding our products. The role involves processing orders and returns, delivering information to customers, and providing technical support for all WillowWood products.
What You Will Do
Responsibilities include promptly and professionally answering all phone calls, receiving and entering orders, processing RMA's, and providing technical support for all WillowWood products.
Why It Might Be a Fit
The successful candidate will be passionate about what they do, dedicated to our mission and vision, and possess the following qualifications: high school diploma or higher, proficiency with Microsoft Office products, ERP software, and CRM programs, and ability to interact with customers in a variety of media.
Requirements
- High school diploma or higher
- Proficiency with Microsoft Office products, ERP software, and CRM programs
- Ability to interact with customers in a variety of media such as phone, email, live chat, text, etc.
Benefits
- Competitive wage with quarterly incentives
- Competitive benefits package
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