Customer Care Representative

KSA Integration is hiring a Customer Care Representative to work in a hybrid work environment, supporting the Wounded Warrior Call Center. The CCR will be the first contact for inbound calls, conduct outreach calls, and provide information and guidance to Marines and their families. The CCR will serve as a liaison between the Marine and the entity providing resource support.

What You Will Do

The CCR will answer incoming calls, conduct interviews, assess support needs, and provide information and guidance to applicable resources, benefits, and entitlements. The CCR will also document information in MCWIITS.

Why It Might Be a Fit

The ideal candidate will have a current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation, familiarity with the USMC, and proficiency in Microsoft Office 365.

Requirements

• Current Active Tier 3 (T3) or National Agency Check with Local Agency and Credit Checks (NACLC) Background Investigation
• Familiarity with the organization and functions of the United States Marine Corps
• Must be proficient in Microsoft Office 365

Benefits

• Medical benefits
• Financial benefits
• Other benefits