Customer Care Representative

As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones, taking and following up on service requests of our residents, and ensuring residents needs are met.

What You Will Do

Your responsibilities include assisting prospective residents with information regarding their lease, preparing lease documents, responding to and managing resident complaints, and supporting residents during the move-out process.

Why It Might Be a Fit

We offer a comprehensive and competitive benefits and incentive package, including platinum-level medical, dental, and vision coverage, employee stock ownership plan, and career growth opportunities.

Requirements

• 6 months+ of residential property management or customer service role preferred
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)
• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved
• Must possess a positive and professional demeanor in all interactions, under all circumstances
• Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart
• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required

Benefits

• Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
• Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
• 401(k) Retirement Plan with Company Match
• Education Reimbursement up to $5,250 per year
• Generous Paid Time Off, including vacation, sick time, and 10 paid holidays
• Wellness Benefits, including free gym access and additional wellness programs
• Quarterly & Monthly Bonus Incentives
• Life and AD&D Insurance