Customer Care Representative

The Customer Care Representative is responsible for greeting customers in a professional and friendly manner, directing them to appropriate personnel, and providing information and services to meet their banking needs. The role requires minimal supervision, a range of product knowledge, and the ability to interface with customers daily. The representative is expected to operate with a good business development attitude and handle confidential information in a professional manner.

What You Will Do

Provides information to customers, answers questions, and responds to requests. Maintains an inviting environment, assists with office tasks, and supports various projects. Processes customer transactions, maintains safe deposit box records, and invoices customers for services.

Why It Might Be a Fit

The ideal candidate will have a basic understanding of bank products and services, provide clerical support, and maintain customer confidence. The representative should be able to exhibit customer focus, active listening, and verbal/written communication skills. Initiative, team skills, attention to detail, and goal setting are also essential qualities for this role.

Requirements

• High school graduate or equivalent
• Skill in performing basic mathematical principles
• Skill in working with the public and presenting a professional image of the bank