Customer Care Representative

The Customer Care Representative provides outstanding service to customers by responding to inbound calls, inquiries, and requests. The incumbent actively engages customers to ensure complete understanding of issues and provides accurate and efficient responses in a prompt, respectful, and courteous manner.

What You Will Do

Answers or places calls to customers, responds efficiently and accurately to customers, engages in active listening, builds rapport with customers, and utilizes job-specific software and tools.

Why It Might Be a Fit

The successful candidate will have a high school diploma or GED, 2-4 years of customer service or inside sales experience, and demonstrated ability to work as part of a team in a collaborative environment.

Requirements

• High school diploma or GED
• 2-4 years of customer service or inside sales experience
• Demonstrated ability to work as part of a team in a collaborative environment
• Legally eligible to work in the US
• Outstanding relationship management skills
• Excellent listening, communication, and problem-solving skills
• Ability to identify and develop sales opportunities
• Demonstrated proficiency with Microsoft Office
• Typing proficient
• Working knowledge of Microsoft Dynamic for CRM or similar software systems

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways