Role OverviewThe Customer Care Representative will support all aspects of the district service business while delivering exceptional service to internal and external stakeholders. The role requires providing superior customer service through prompt phone and email communication, and collaborating closely with Service Technicians to ensure seamless coordination of daily operations.
What You Will Do
Key responsibilities include answering incoming telephone calls, entering customer information in BAAN, scheduling service calls with customers, efficiently dispatching Technicians via FMP360, providing quotes to customers based on Technicians recommendations, and driving upgrades as directed.
Why It Might Be a Fit
The role requires strong phone etiquette, excellent verbal communication skills, and the ability to work in a fast-paced environment. The company offers comprehensive benefits, ongoing training and recognition, and opportunities for career growth and development.
Requirements
- Proficiency in Microsoft Excel, including basic data entry, spreadsheet navigation, and use of common functions.
- Strong phone etiquette with excellent verbal communication skills.
- Outgoing, personable, and comfortable engaging with customers and team members in a fast-paced environment.
Benefits
- Competitive pay
- Robust health insurance options
- Retirement plans
- PTO
- Holidays
- Tuition reimbursement
- Service awards
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