Role OverviewResponsible for providing excellent customer service via phone, email, face-to-face, mail, and/or social media in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, payments, products, and services.
What You Will Do
Completes and maintains related reports, records, and files. Assists other departments as necessary. Performs related clerical duties as needed.
Why It Might Be a Fit
Must have at least 6 months of experience in a call center. Excellent communication and public relations skills. Ability to work well under pressure.
Requirements
- High school graduate or equivalent
- Must have at least 6 months of experience in a call center
- Excellent communication and public relations skills
- Ability to work well under pressure
- Ability to use a personal computer and related software applications including Microsoft Word or Excel
- Solid math skills and bookkeeping abilities
- Proficient typing skills
- Must be willing to work a flexible schedule as required by the Customer Service Center
- Ability to obtain a Criminal History Background Check, drug screen, Valid Virginia Driver License
- Must have quiet location to work from
Benefits
- Commuting cost of tolls at the Elizabeth River Tunnels for employees
- Hybrid schedule for the call center (employees work 5 days in the office and 5 days from home after 90 days of employment)
- Starting rate of $19.50
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