Customer Care & Sales Advisor I

Cable ONE
Any Location, OK
Category Customer Service
Job Description
As a Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers, handling sales and support tasks, and building trust by listening empathetically and responding clearly.

Requirements

  • Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
  • Perform entry-level sales and support tasks within a designated region or business area.
  • Actively listen and ask questions to understand customer needs, showing empathy and respect.
  • Handle a variety of customer-facing duties, including addressing requests to disconnect or remove services, providing billing and pricing information, resolving standard issues remotely or educating customers on resolution steps, scheduling service appointments, and arranging product returns or exchanges.

Benefits

  • Health from Day One: Medical, dental, and vision plans start immediately
  • Protect What Matters: Life insurance for you and your loved ones
  • Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
  • Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
  • Extra Peace of Mind: Group legal plan and identity theft protection
]]>