Customer Care Specialist I

Requirements

• At least one year of customer service experience in hospitality, retail, or call center environments
• Proven success managing customer interactions in fast-paced, sales-driven settings
• Industry familiarity in cannabis or a related field is strongly preferred, particularly regarding product knowledge and compliance requirements
• Exceptional communication skills (both verbal and written), with the ability to convey complex information clearly and persuasively
• Strong sales acumen, including the ability to identify cross-selling and upselling opportunities that enhance customer satisfaction and retention
• Outstanding customer service focus, adept at promptly resolving inquiries and issues to ensure high levels of customer satisfaction
• In-depth knowledge of compliance standards, including HIPAA and state-specific cannabis regulations, ensuring all interactions align with legal requirements and company policies
• Collaborative mindset, working effectively with dispensary teams and other internal stakeholders to address and resolve customer concerns
• Ability to multitask and manage responsibilities in a high-pressure environment without compromising on service quality
• Adaptability, with a readiness to learn new products, processes, and technologies
• Meticulous attention to detail, ensuring all customer interactions and transactions are accurately documented
• Basic understanding of emotional intelligence to provide empathetic, customer-centered interactions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance