Customer Care Specialist

Wakefield Thermal Solutions, Inc.
Any Location, NH
Category Customer Service
Job Description
The Order Entry / Customer Care Specialist plays a critical, customer-focused role within the Customer Care team. This position is responsible for supporting the company’s sales strategy and profit objectives while ensuring a consistently positive customer experience.

Requirements

  • 2–5 years of customer service experience in a fast-paced manufacturing, office, or comparable environment.
  • Strong ability to multitask and manage competing priorities with a sense of urgency.
  • Customer-first mindset with a proactive approach to problem-solving.
  • Ability to analyze internal and external requests and effectively retrieve and interpret data from company systems.
  • Proven team player with strong collaboration skills.
  • Excellent organizational skills with a detail-oriented, analytical, and results-driven approach.
  • Goal-oriented with the ability to prioritize and meet key deadlines.
  • Strong verbal and written communication skills.
  • Positive, driven attitude with a competitive and results-focused mindset.
  • High technical aptitude with strong PC skills; experience with ERP/CRM systems preferred (Microsoft AX, Epics, C2 CRM). Proficiency in Microsoft Office required.
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