Customer Care Specialist

Integrated Home
Any Location, FL
Category Healthcare
Job Description
Customer Care Specialist plays a critical role in coordinating healthcare services, ensuring timely delivery of approved services and items for patients. The specialist serves as a key liaison, facilitating smooth transitions of care while maintaining compliance with regulatory requirements.

Requirements

  • Associates degree OR equivalent experience
  • High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or a related field preferred
  • 1–3 years of experience in customer service, healthcare coordination, or referral management
  • Experience working with health plans, home health agencies, or DME providers is a plus
  • Strong verbal and written communication skills
  • Excellent problem-solving and conflict-resolution abilities
  • Ability to multitask in a fast-paced environment while maintaining attention to detail
  • Proficiency in Microsoft Office Suite products (Word, Excel)
  • Knowledge of HIPAA, CMS, and healthcare regulatory requirements

Benefits

  • Medical
  • Vision
  • Dental
  • Short- and Long-term insurance
  • 6+ Days of Holidays Pay
  • 13 days of PTO
  • Employer paid life insurance
  • 401K with employer contribution
  • Wellness program with reward incentives
  • Employee recognition and reward programs
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