Role OverviewThe Customer Care Specialist will be responsible for regular communication with customers, tracking order fulfillment status, managing expectations, and coordinating various functions to support and enhance the overall customer experience. This position requires strong verbal and written communication and interpersonal skills. The right candidate will showcase the ability to meet performance expectations, produce results, and demonstrate pride, enthusiasm, and attention to detail.
What You Will Do
The daily responsibilities of the Customer Care Specialist include regular communication via phone and email with customers, specifying custom products, tracking order fulfillment status, managing expectations, and coordinating various interrelated functions to support and enhance the overall customer experience.
Why It Might Be a Fit
The right candidate will showcase the ability to meet performance expectations, produce results, and demonstrate pride, enthusiasm, and attention to detail in this varied position. The Customer Care Specialist will be responsible for executing exceptional performance within a team environment and contributing to the overall quality, success, and growth of the Customer Care department and the company.
Requirements
- Responsible, accountable self-starter with boundless energy, drive, and self-organization
- Strong written and verbal communication and interpersonal skills
- A minimum of 2 years experience in a similar position and environment (preferred but not required)
- Team player with engaging and pleasant personality
- Strong basic math skills
- Microsoft Office proficiency (Word, Excel, Powerpoint)
- Affinity for multi-tasking with the discipline to follow through and the self-management skills to prioritize
Benefits
- Participation in the company's health plan (medical, dental, vision)
- 401K retirement plan
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