Register
|
Login
MENU
Home
Employers
Post Jobs
Employer Services
Employer Membership
Search Resumes
Job Seekers
Search Jobs
Post Resume
Job Seeker Services
Employer Lists
Register
Login
Register
|
Login
Customer Care Supervisor
Certus
Orlando, FL
Category
Customer Service
Apply for Job
Job Description
Certus is a company that builds training and education solutions for over 4 million learners each year. They are looking for a Customer Care Supervisor to coach and motivate their Customer Care Specialists. The role involves monitoring live interactions, providing real-time feedback, and ensuring Specialists have the knowledge required to meet customer expectations.
Requirements
Proven experience hiring, coaching, and developing Specialists
Provide supervision, training, and development opportunities to Specialists
Monitor and review phone, chat, and email engagements, including call quality scores, agent statistics, time entries, attendance, escalations, etc.
Benefits
Performance Bonus
Health Benefits
]]>