Customer Engagement Specialist - Technology & Digital Support

Merchants Bank
Any Location, MN
Job Description
Merchants Bank is seeking a Customer Engagement Specialist – Technology & Digital Support to join our Customer Engagement Center team. This role is perfect for someone who enjoys troubleshooting digital tools, supporting system enhancements, and helping both customers and colleagues navigate technology with confidence.

Requirements

  • 2+ years of banking experience and 2+ years of call center experience
  • Strong technical aptitude with proficiency in PCs, mobile devices, and multi-system navigation
  • Knowledge of banking systems and digital products; ability to learn new platforms quickly
  • Clear, user-friendly communication skills—both verbal and written
  • Excellent problem-solving, organizational, and analytical abilities
  • Ability to train, motivate, and support employees in adopting new technologies
  • Strong customer service skills with professionalism, empathy, and urgency
  • Willingness to explore and adopt new technology solutions

Benefits

  • Health, dental, life, disability and vision insurance
  • Flexible spending accounts
  • 401(k) and ESOP retirement plans
  • Bonus plan
  • Paid time off
  • Tuition reimbursement
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