Customer Engineer I - Indianapolis, IN

Vertiv
Indianapolis, IN
Category Operations
Job Description
Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture. The Customer Engineer is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv.

Requirements

  • Perform service tasks as assigned and as per company policies and procedures
  • Render on-site and phone assistance to customers
  • Communicate with Technical Support on technical or procedural issues
  • Implement Field Change Notices per published guidelines
  • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
  • Operate in a safe manner in accordance with published safety guidelines
  • Maintain and operate company vehicle in accordance with local laws and company policy
  • Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
  • Maintain individual inventory and perform cycle counts in accordance with company policy
  • Provide proper and adequate communication to internal and external customers
  • Provide estimated time of arrival to the customer where applicable
  • Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
  • Strive to provide all customers a “first time fix” for their equipment
  • Maintain customer satisfaction rates per company guidelines
  • Attend Customer Meetings as required
  • Maximize productivity by combining service opportunities
  • Complete all technical and administrative work in an efficient and timely manner
  • Capable of making technical and commercial decisions under pressure
  • Properly evaluate site and equipment for appropriate billing status
  • Maintain productive utilization rate per company guidelines
  • Perform inventory cycle counts per company guidelines
  • Adhere to company dress code and safety regulations
  • Meet or exceed on-site response time requirements for each customer
  • Understand and comply with company startup/escalation processes and procedures
  • Maintain proper and adequate level of internal communications

Benefits

  • Company vehicle
  • Smartphone
  • Laptop
  • Personal protective equipment (PPE)
  • 401k
  • Profit Sharing
  • Generous PTO/Vacation Plan
  • Medical
  • Vision
  • Dental
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