Customer Engineer

Hex
New York, CA
Category Customer Service
Job Description
Hex is hiring a Customer Engineer to join their Customer Engineering team. The role involves working closely with customers to deliver a top-notch technical customer experience, translating valuable customer information into insights for Product, GTM leadership, and more.

Requirements

  • Become a Hex product expert capable of guiding customers through initial product setup, asset development, and technical questions
  • Work hands-on with our strategic customers to build confidence in Hex, teach Hex best practices, and advise on data curation strategy
  • Drive Hex product adoption, experiment with implementation, onboarding and training programs, and identify patterns from customer interactions

Benefits

  • Competitive total rewards package
  • Market-benchmarked salary & equity
  • Comprehensive health benefits
  • Flexible paid time off
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