Customer Experience Agent (Evening Shift)

Requirements

• Comfort and confidence on the phone
• Ability to work evenings, weekends, and some holidays
• Strong customer focus with empathy under pressure
• Excellent verbal and written communication
• Ability to quickly learn Ramp’s platform and apply product knowledge
• Strong analytical and problem-solving skills
• Persistence in driving issues to resolution with internal teams
• High reliability and professionalism in live support environments
• Comfort working toward performance metrics in a results-driven role

Benefits

• 100% medical, dental & vision insurance coverage
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match)
• Flexible PTO
• Fertility HRA (up to $10,000 per year)
• Parental Leave
• Unlimited AI token usage
• Pet insurance
• Centralized home-office equipment ordering
• Health and Wellness stipend
• In-office perks
• Budget for intra-office travel
• Relocation support to NYC or SF (as needed)