Customer Experience Agent, High Value Items

Whatnot
Phoenix, AZ
Category Sales
Job Description
Join the Future of Commerce with Whatnot! We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.

Requirements

  • 2+ years of Support or Trust & Safety experience handling email and/or chat interactions
  • Strong investigative judgment - able to assess incomplete or conflicting information, surface key evidence, and make sound, fair decisions balancing speed, accuracy, and risk
  • Excellent collaboration skills; works effectively with TnR, CatEx, Policy, and CX to align on outcomes and ensure consistency across teams

Benefits

  • Generous Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care Benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work
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