Customer Experience Assistance Animal Specialist

PetScreening
Any Location, NC
Category Customer Service
Job Description
Become a member of the PACK and manage escalated and complicated situations related to Assistance Animals. Assist customers and clients with comprehensive knowledge, compassion, and efficiency.

Requirements

  • Expertise: Background in disability-related fields (Psychology, Behavioral Health, or Special Education) and 1+ years of customer service experience
  • Exceptional active listening and professional articulation skills
  • Skilled in CRM and collaboration tools, including Zendesk, HubSpot, Google Suite, Zoom, and Slack

Benefits

  • Medical/Dental/Vision/HSA benefits
  • Company sponsored Life Insurance and Short Term Disability
  • 401(k) with 3% match
  • Paid time off
  • Paid holidays
  • Optional remote work days
  • Paid Family/Military/Bereavement leave
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