Role OverviewReporting to the Branch Services (BS) Supervisor, the Customer Experience Associate I performs customer service duties, assisting customers with self-directed activities, locating library materials, using the catalog, circulation assistance, and merchandising materials.
What You Will Do
Performs circulation tasks efficiently, provides basic tech support, and directional assistance, connects customers to library services and community resources, and refers complex customer needs as appropriate.
Why It Might Be a Fit
Requires a high school diploma or equivalent, one year of customer service or volunteer experience, and basic technology skills for Microsoft 365.
Requirements
- High School diploma or equivalent
- One year of customer service or volunteer experience
- Basic technology skills for Microsoft 365 (Word, Excel, Outlook) and familiarity with Microsoft Edge and Microsoft Teams
Benefits
- Colorado PERA
- 401k & 457 plans (through CO PERA)
- Legal-ID Shield
- Sick time off
- Leaves of Absence for Qualifying Events
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