Customer Experience Associate

AAFES
Chicopee, MA
Category Customer Service
Job Description
Role Overview

As a Customer Experience Associate at the Exchange, you will be part of an award-winning team committed to hiring military members and their families. You will have flexible scheduling, comprehensive insurance, and a traditional pension and 401K plan.

What You Will Do

Greet customers with eye contact and smile, complete transactions accurately, and help customers with bagging merchandise and moving large or heavy items.

Why It Might Be a Fit

You will have opportunities for growth and development, with a focus on providing you with the tools and resources needed to succeed.

Requirements

  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Cash handling experience preferred
  • Excellent communication skills
  • Basic computer skills
  • Retail experience preferred

Benefits

  • Flexible scheduling
  • Comprehensive medical, dental, life and disability insurance
  • Paid time off
  • Shift differential/holiday pay
  • Traditional pension and 401K plan
  • Access to base and its facilities
  • Mass Transit program
  • Status as an employee of the DoD
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