Role OverviewThe Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross-functional teams to ensure seamless operations.
What You Will Do
The Customer Experience Associate will assist potential residents by providing detailed information about available units, community amenities, and leasing options. They will also implement and support resident events or activities to enhance the community experience.
Why It Might Be a Fit
The ideal candidate will have a passion for customer service, strong interpersonal skills, and the ability to manage one's time in a fast-paced work environment.
Requirements
- One (1) year or more years in a customer service, sales, or customer-facing role
- Demonstrated passion for customer service
- Strong interpersonal skills with a customer-focused mindset
- Strong verbal and written communication skills
- Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools
Benefits
- Maintain work-life balance with a generous paid time-off policy
- 8 hours of Volunteer Paid Time Off (PTO) each year
- Up to 3 weeks of paid parental leave
- Up to 6 weeks of paid childbirth leave
- Monthly commission opportunities
- Quarterly bonuses
- Exclusive employee discounts at Birge & Held properties
- Robust wellness program
- Competitive dental, vision, and comprehensive medical plans
- 401(k) plan with competitive employer contributions
- Automatic enrollment in the company paid basic life insurance policy
- Tuition reimbursement program
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