Customer Experience Associate [Weekend Warrior]

Found
New York, CA
Category Customer Service
Remote
Job Description
Found is building tools that give self-employed people the security and peace of mind that has historically only been possible at big corporations. We’re looking for kind, resourceful, and passionate people to join us in building the safety net for self-employment.

Requirements

  • 2+ years experience providing outstanding customer support in a tech or startup environment
  • Experience with common customer experience platforms (e.g. Zendesk, Salesforce, Intercom, etc)
  • An aptitude for working with customers over the phone and keeping conversations productive
  • Comfort working remotely and experience working with distributed teams across different time zones
  • Excellent written and verbal communication skills, with a focus on empathy and problem solving
  • An interest in identifying patterns in customer conversations and bringing constructive feedback to product and/or engineering teams

Benefits

  • 401K
  • FSA
  • Commuter Benefits
  • Paid Parental Leave
  • Health benefits
  • Work anywhere
  • Meaningful equity
  • Flexible vacation policy
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