Role OverviewThe Customer Experience Champion serves as the first voice and face of IdeaTek for many customers, providing information, resolving concerns, and monitoring trends to recommend process improvements.
What You Will Do
Key responsibilities include serving as the primary point of contact for existing customers, providing prompt assistance, managing customer correspondence, collaborating with internal teams, and building lasting relationships.
Why It Might Be a Fit
To be considered for this role, you'll need strong interpersonal skills, problem-solving skills, and a passion for engaging with others. Previous experience working in a high call volume customer service setting and/or using live chat customer service is a plus.
Requirements
- 1+ year of experience in customer service, call center or related high volume environment
- Adept problem-solving skills used to identify and resolve customer issues with insightful solutions
- A passion for engaging with others and a joy for developing meaningful relationships
- Strong communication skills, with the ability to speak and write clearly and effectively
Benefits
- Competitive pay + bonus potential
- Medical, dental, vision, life, and 401k with match
- Free coaching/counseling for employees & families
- Free internet service (if available in your area) or internet reimbursement
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
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