Customer Experience Coordinator - Alexandria, VA

Veterinary Emergency Group (VEG)
Alexandria, VA
Category Administration
Job Description
VEG is seeking a Customer Experience Coordinator to shepherd pet parents through their entire experience within their hospital. This role involves exceeding customer expectations, managing communication channels, resolving complaints, and ensuring a positive and safe environment for both pets and their owners. VEG is a rapidly growing emergency veterinary care company focused on innovation and employee well-being.

Requirements

  • Answer incoming calls with a smile and record customer information.
  • Manage customer communications and ensure efficient workflows.
  • Maintain accurate customer records and payment history.
  • Follow up on customer needs and collect feedback.

Benefits

  • Industry-leading compensation
  • Health, Vision, and Dental Insurance
  • Paid parental leave
  • Flexible work schedules
  • Employee pet discount
  • Hospital stocked with groceries and snacks
  • Referral rewards
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