Customer Experience Coordinator - Santa Clarita, CA

Veterinary Emergency Group (VEG)
Santa Clarita, CA
Category Administration
Job Description
VEG is a rapidly growing emergency veterinary company focused on customer experience. The Customer Experience Coordinator will be responsible for creating an incredible customer experience through interactions, communications, and problem-solving. This role focuses on ensuring customers feel safe, valued, and supported throughout their pet's care, aiming for high NPS scores.

Requirements

  • 2+ years of experience in a customer service role
  • Advanced proficiency in computer programs and practice management software
  • Highly organized with strong attention to detail
  • Strong multitasking skills
  • High emotional intelligence
  • Adaptable and amenable in ‘high stakes’ environments

Benefits

  • Industry-leading compensation
  • Health, Vision, and Dental Insurance
  • Paid parental leave
  • Unlimited Continuing Education
  • Flexible work schedules
  • Employee pet discount
  • Hospital stocked with groceries and snacks
  • Referral rewards
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