Customer Experience Coordinator

Hillwood
Fort Worth, TX
Category Customer Service
Job Description
The Customer Experience Coordinator is a highly visible role that focuses on creating a positive, high-touch experience for residents, corporate customers, visitors, and community partners across AllianceTexas. The Coordinator ensures brand standards are consistently upheld while supporting engagement, hospitality, marketing and workforce-education initiatives, and event activities throughout the development.

Requirements

  • Serve as an on-site brand ambassador, supporting daily engagement with corporate customers, residents, and visitors.
  • Maintain a proactive presence across the development—checking in with customers and identifying opportunities to elevate the customer experience.
  • Act as a first point of contact for day-to-day experience-related questions and route issues to the appropriate team members.
  • Collaborate with the Communications team to ensure consistent, aligned customer messaging and support.
  • Support and attend AllianceTexas events, activations, and community engagement initiatives alongside the Marketing team.
  • Assist in planning and executing external programs that actively engage corporate customers and create a value add, such as executive luncheons, tailored networking events, engagement programs, large-scale community events, and other special events for AllianceTexas corporate customers
  • Uphold brand standards across public spaces, signage, and customer-facing interactions.
  • Capture photos, tenant highlights, and general content for marketing, newsletters, and social media.
  • Serve as a professional representative of the company in external meetings, community engagements, and on-site events.
  • Support customer experience initiatives by collecting observations and feedback, tracking satisfaction metrics, and contributing to improvement recommendations.
  • Provide a welcoming, service-oriented presence at key events and during high-traffic periods, with occasional evening or weekend support as required.
  • Prepare concise weekly/monthly summaries of customer interactions, trends, and event results for the Communications and Marketing departments.
  • Manage and update corporate customer contact records and engagement notes within the company’s CRM to ensure accurate, current data.
  • Share updates, event information, and key announcements with stakeholders in a polished, brand-aligned manner.
  • Participate in cross-functional meetings to share on-the-ground insights that support operational and marketing decisions.

Benefits

  • Competitive salary
  • Benefits package
  • Professional development opportunities
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