Role OverviewThe customer experience team provides a smooth transition for customers, guiding them to the appropriate agent or department to address their questions or concerns. The team is responsible for creating processes, reviewing customer feedback, repairing relationships, improving customer experience, and obtaining referrals/leads for future customers.
What You Will Do
Responsibilities include creating and adapting feedback intake processes, responding efficiently and accurately to customers, and engaging in active listening to ensure customer interactions are resolved efficiently and effectively.
Why It Might Be a Fit
The ideal candidate will have a track record of over-achieving quota, strong phone and verbal communication skills, and the ability to develop solutions to difficult problems.
Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Ability to develop solutions to difficult problems
- Proficient with Microsoft Office Suite or related software
Benefits
- Competitive wages
- Health/Vision/Dental Insurance
- 401(k)
- Paid time off and paid holidays
- Paid birthday off
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