Customer Experience Executive

The Customer Experience Executive will be managing the software lifecycle activities of our customer's Whole Portfolio Agreements (WPA). This role will be defining and executing a customer experience strategy for our customer. The ideal candidate will be able to understand the entire business, including Sales, Engineering, Operations, Marketing, and Finance, partnering with these groups to drive towards our customers' vision.

What You Will Do

The day-to-day tasks of the CXE will vary, but the role requires extreme flexibility and agility, with the comfort and ability to create and develop new processes. The employee must be able to understand, interpret and analyze data, solve problems, concentrate, research, multi-task, prioritize, and meet multiple deadlines to complete essential tasks.

Why It Might Be a Fit

The ideal candidate for this role will be able to understand the entire business, including Sales, Engineering, Operations, Marketing, and Finance, partnering with these groups to drive towards our customers' vision. Candidates should display tenacity and an eagerness to learn and help develop the quickly-growing CX – Software Lifecycle team.

Requirements

• 5+ years of experience in Customer Success, Sales, BD, Project Management, Operations, IT, or Business Analysis
• Mid- to Senior-level understanding of Enterprise and Whole Portfolio Agreements with Cisco
• Strong internal motivation and passion for learning
• Strong project or process development skills
• Ability to prioritize and organize effectively and manage multiple projects and assignments
• Critical thinker with a common-sense skillset
• Ability to develop strong, collaborative working relationships with peers, project teams, partners, and customers
• Capacity to analyze and interpret data
• Experience in managing a team of highly functioning individuals, coordinating and delivering against a common goal amongst the team

Benefits

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program