Role OverviewAs a Customer Experience Manager, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home. You will oversee Customer Experience Specialist performance, process applications and leases, and assist with move-in and move-out needs.
What You Will Do
Your day-to-day responsibilities will include overseeing Customer Experience Specialist performance, processing applications and leases, assisting with move-in and move-out needs, and assisting with outreach marketing, social media marketing, and leasing and resident activities.
Why It Might Be a Fit
We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. You will have the opportunity to work in a dynamic environment with a focus on innovation and service.
Requirements
- Leasing, sales, and/or customer service experience required
- Minimum of one year of experience in multifamily property management required
- General marketing, social media, and online marketing experience required
- Exceptional multi-tasking and communication skills, both oral and written
- A good understanding of basic accounting practices is a plus
- Entrata Core experience is a plus
- Knowledge of Fair Housing Laws is preferred
Benefits
- Competitive base pay and quarterly bonus structure
- Full health, vision, dental, life, and disability benefits
- Generous 401k and HSA Company match
- Paid time off – eligible for 3 weeks (120 hours) in 1st year
- 10.5 paid holidays
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