Role OverviewThe Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. This role will interact directly with clients to answer customer inquiries in a timely and accurate manner. As a Customer Experience Officer, your impact is immediate, and you will drive a seamless, positive closing process from the moment our clients walk through the door.
What You Will Do
Your day-to-day responsibilities will include championing our culture, supporting our customers, managing the closing experience, initiating new orders, maintaining customer data, driving reporting & compliance, providing administrative excellence, and representing Land Title.
Why It Might Be a Fit
To be successful in this role, you will bring a mix of precision, professionalism, and a passion for exceptional customer service. We are looking for candidates who possess clear communication, a customer-first mindset, and organization & precision.
Requirements
- High school diploma or equivalent
- Proficient in clear, professional communication and writing skills
- Strong computer proficiency and excellent phone communication skills
- Experience in customer service is strongly preferred
Benefits
- Competitive Pay: $42,000 to $48,000 annually
- Total Wellness: top-tier medical, dental, and vision insurance, plus 24/7 Teledoc services
- Long-Term Security: Traditional and Roth 401(k) retirement options with a company match
- Time to Recharge: generous time-off package with vacation and sick time, and 10 paid holidays
- Career Advancement: dedicated training opportunities and an Education Assistance program
- Beyond the Office: confidential, professional support through our Employee Assistance Program (EAP), and unique industry perks like title and closing reimbursement discounts for your own real estate milestones
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