Customer Experience Provider

The Customer Experience Provider serves as the first point of contact for customers, resolving a wide variety of inquiries, including account questions, appointment bookings, cancellations, and general requests. The role requires a commitment to excellent service and a focus on customer satisfaction. The Customer Experience Provider works in a team setting and is responsible for handling incoming customer communications, resolving inquiries, and educating customers on the Advantage membership program.

What You Will Do

The main day-to-day responsibilities of the Customer Experience Provider include handling incoming customer communications, resolving inquiries related to accounts, appointments, cancellations, and general service questions, and educating customers on the Advantage membership program. The role also involves collaborating with the HUB team, providing support to other teams, and participating in training to develop skills relevant to the CEP role.

Why It Might Be a Fit

To be successful in this role, you should be outgoing and people-focused, calm under pressure, detail-oriented, and motivated to provide excellent service. You should thrive in a team setting while also being capable of working independently. The ideal candidate should have previous experience in customer service, call center, or administrative support roles and be proficient with computer systems, scheduling software, and communication platforms.

Requirements

• A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.
• Previous experience in customer service, call center, or administrative support role strongly preferred.
• Ability to work flexible schedules, including evenings, weekends, and on-call shifts.
• Proficiency with computer systems, scheduling software, and communication platforms.
• General understanding of customer service principles and best practices.
• Appointment management and scheduling procedures.
• Membership programs and the ability to clearly explain benefits.
• Familiarity with escalation processes and departmental workflows.
• Commitment to continuous learning and application of company policies, products, and services.

Benefits

• Health insurance
• Retirement plan
• Paid time off
• Paid holidays
• Equity or stock options
• Training and development opportunities
• Opportunities for advancement