Role OverviewJoin our newly formed Customer Experience (CX) team, where our focus is on enhancing the overall customer experience through dedicated support. As a Customer Experience Representative, you will manage a defined group of customers, building and maintaining strong relationships that support business growth.
What You Will Do
Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service. Proactively communicate with customers on a wide array of needs, and collaborate with internal teams to ensure customer needs are prioritized and followed up on.
Why It Might Be a Fit
This role requires a proactive, solutions-oriented mindset with solid analytical and problem-solving skills to resolve issues efficiently. You will need to build and maintain customer relationships, and have strong verbal and written communication skills to engage effectively with both internal teams and external customers.
Requirements
- 2+ years of experience in B2B customer service, inside sales, or a related customer-facing role
- Strong verbal and written communication skills
- Demonstrated ability to build and maintain customer relationships
- Proactive, solutions-oriented mindset with solid analytical and problem-solving skills
- High level of accuracy and organization
- Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
- Experience using CRM/ERP systems; familiarity with Microsoft Dynamics/AX is a plus
Benefits
- Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions
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