Role OverviewThe Customer Experience Representative serves as a primary point of contact for customers, sales teams, and internal business partners. This role is responsible for delivering exceptional customer support while managing customer inquiries, order processing, order resolution, returns, and tool repair transactions.
What You Will Do
Process, review, and manage customer orders, investigate and resolve order discrepancies, manage return authorizations and tool repair transactions, and communicate order, return, and repair status updates.
Why It Might Be a Fit
Strong customer service and relationship-building skills, excellent verbal and written communication skills, and ability to prioritize multiple responsibilities and work effectively in a fast-paced environment.
Requirements
- Associate's degree in Business or related field
- 2+ years of experience in customer service, order management, inside sales support, or a related business function
- Strong customer service and relationship-building skills
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, and organizational abilities
- Ability to prioritize multiple responsibilities and work effectively in a fast-paced environment
- Proficiency with Microsoft Office applications, particularly Excel
- Experience with SAP, Salesforce, Power BI, or similar ERP/CRM platforms
]]>