Role OverviewThe Customer Experience Representative will troubleshoot software issues for clients and ensure the best possible experience with Homecare Homebase. They will communicate with customers via phone, email, and live chat, and assist with questions, software navigation, and issue resolution.
What You Will Do
The Customer Experience Representative will identify trending issues, provide thorough research and documentation of findings, and coordinate with teams across the business to relay information.
Why It Might Be a Fit
The ideal candidate will be a driven individual who remains engaged in their own professional growth, a quick learner with strong problem-solving and creative thinking abilities, and a strong written and verbal communicator who is empathetic to customer needs.
Requirements
- Bachelor's degree or an equivalent combination of some college and significant work experience
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
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