Role OverviewThe Customer Experience Representative will troubleshoot software issues for clients and ensure the best possible experience with Homecare Homebase. They will be the face of Homecare Homebase for clients, guiding them through software challenges and eliminating obstacles so they can focus on delivering high quality patient care.
What You Will Do
Communicate with customers via phone, email, and live chat, assist with questions, software navigation, and issue resolution, identify trending issues, and coordinate with teams across the business.
Why It Might Be a Fit
Homecare Homebase is seeking driven individuals who remain engaged in their own professional growth, quick learners with strong problem solving and creative thinking abilities, strong written and verbal communicators, and team players who are passionate about their work.
Requirements
- Bachelor's degree or an equivalent combination of some college and significant work experience
- Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
- Quick learners with strong problem solving and creative thinking abilities
- Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
- Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Meaningful work
- Flexibility
- A company that gives back
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