Customer Experience Representative

Requirements

• Ability to prioritize and organize effectively
• Ability to utilize problem solving techniques with high end broadband equipment
• Knowledge of basic mathematics
• Knowledge of video, broadband, and phone products and services
• Knowledge of common phone etiquette and de-escalation techniques
• Able to communicate clearly, educate customers and promote/sell company services
• Able to work independently and plan accordingly to complete daily assignments
• Must be flexible and able to handle multiple tasks concurrently
• Adapting, learning and delivering the best customer service our industry can give.
• Sell and promote company products and services
• Research customer complaints, processing payments and billing adjustment
• Achieve sales goals by soliciting new and or up sell services
• Follow up on and close sales leads
• Resolve customer account issues
• Perform other duties as may be requested by supervisor

Benefits

• Family Medical
• Dental
• Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays