Customer Experience & Retention Lead

Stand Insurance
San Francisco, CA
Category Customer Service
Job Description
We're building a new class of global property protection using advanced physics and AI. We're looking for a Customer Experience & Retention Lead to own the trust we build with our policyholders and translate their insights into scalable systems.

Requirements

  • 5+ years of direct customer-facing experience in insurance, fintech, or subscription businesses
  • Track record of owning renewals or retention lists with measurable outcomes
  • Experience managing billing, payments, or policy administration workflows
  • History of building processes or systems that scale

Benefits

  • Comprehensive benefits including above-market Health, Dental, Vision
  • Weekly lunch stipend
  • Flexible time off
  • 401k plan
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