Role OverviewThe Customer Experience Specialist I is responsible for prompt handling of all incoming phone calls, notifications, faxes, and management of ancillary queues. Optimize the experience for credit unions, dealers, and members by resolving their needs in an efficient and service-oriented manner, striving for one call resolution.
What You Will Do
Handle all inquiries within appropriate program standards, make outbound calls to borrowers, dealers, and credit unions, and process loans and leases accurately and in a timely and efficient manner.
Why It Might Be a Fit
Ability to process and fund applications in multiple systems, often for multiple partners and/or products, and ability to work independently with a high level of initiative.
Requirements
- High School education or equivalency required
- One to two years' experience in a call center environment or within Origence Lending Services Operations
- Experience working in the automotive lending service environment preferred
- Knowledge of financial institution operations, regulatory compliance, point of purchase or indirect auto lending or leasing is preferred but not required
- Experience handling urgent or difficult conversations with professionalism and empathy
- Experience in loan and/or lease processing required
- Underwriting experience a plus
Benefits
- Flexible Working Environment
- Paid Time Off
- 401k (8% match)
- College Tuition Benefits/ Tuition Reimbursement
- Good Benefits options, including Pet Insurance
- Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings
]]>