Customer Experience Specialist

iCrossing
Louisville, TX
Job Description
Customer Experience Specialist job description summary: The Customer Experience Specialist will troubleshoot software issues for clients and ensure a great experience with Homecare Homebase.

Requirements

  • Communicating with customers via phone, email, and live chat
  • Assisting customers with questions, software navigation, and issue resolution
  • Identifying trending issues and providing thorough research and documentation of findings
  • Coordinating with teams across the business to relay information

Benefits

  • Competitive pay
  • Robust benefits
  • Professional development opportunities
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