Customer Experience Specialist

As a Customer Experience Specialist, you'll be part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture. You'll work with customers and prospective buyers to earn and retain their loyalty. This role is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.

What You Will Do

Your day-to-day responsibilities will include providing an exceptional customer experience, acting as a resource of all product knowledge and service support, scheduling activities for special events, and resolving customer issues using all available resources.

Why It Might Be a Fit

To be successful in this role, you'll need strong verbal and written communication skills, excellent English language skills, and strong customer service, interpersonal, and relationship-building skills.

Requirements

• High school diploma required; Associate or bachelor's degree is a plus
• A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales
• Experience in a luxury field (hospitality or brand product) is a plus
• Knowledge of the automotive industry is a plus
• Strong verbal and written communication skills
• Strong customer service, interpersonal, and relationship-building skills
• Excellent English language (oral and written), with grammatical knowledge and etiquette
• Typing skills (minimum of 30 words per minute)

Benefits

• Starting pay rate of $18.34 per hour
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)