Role OverviewThis position will be located on-site in Bristol, Tennessee. As a Customer Support Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence.
What You Will Do
Find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
Why It Might Be a Fit
Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company.
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Proficient in PC operation and navigation
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- Ability to work on site at our Bristol, TN location
Benefits
- Comprehensive health benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
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