Role OverviewThe Customer Experience Specialist serves as an internal liaison between the Customer, the Customer Experience Account Manager, Service Operations, and Billing. The role is directly responsible for order accuracy and progression.
What You Will Do
Primary responsibilities include order creation, scheduling, follow-up, invoicing, management, internal customer experience, improvement opportunity management, and metrics tracking.
Why It Might Be a Fit
The ideal candidate will have strong communication, analytical, and organizational skills, proficiency in CRM and Microsoft Office Suite, and willingness to travel up to 10%.
Requirements
- Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience)
- Preferred 2 years in customer service (order management) or other industry roles (5 years minimum with high school diploma)
- Strong communication, analytical, and organizational skills
- Proficiency in CRM Microsoft Office Suite
Benefits
- Paid time off policies
- Health, dental, vision, life insurance
- Tuition reimbursement
- Paid volunteering
- 401(k) plan (commencing no later than January 1, 2027)
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